519-886-2102 [email protected]
Select Page

Terms & Conditions

Terms & Conditions

Artals Promotions Inc. (“Artals”) is a privately held corporation. In this statement the terms “we” and “our” refer to Artals, including all our Regional Offices in different geographic locations. This Terms & Conditions Statement explains Artals’ practices regarding personal information of our members, prospective members and other visitors to this website (the “Website”), as well as those who have transactions with us through telephone, Internet, faxes and other means of communications.


Welcome to artals.com. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE, YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEBSITE. Artals Promotions Inc., reserves the right to change, modify or amend these terms and conditions without notice. For this reason, we encourage you to review these Terms and Conditions whenever you use this site.


Products and services provided by Artals are for your use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation.


The customer is fully responsible for final proof and layout approval prior to the manufacturing process.  Any jobs that have been approved and/or or sent to production cannot be altered or changed due to the nature of the process, and no refund will be given.

Artals shall NOT be LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damaged Fonts, Punctuation, Wrong Cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Cracks on Folds, Finished Product Size, Poor Orientation or Alignment.


A proof may be available upon request, but at times are not necessary due to the repetivie nature of the request, tight timeline, or process.  We strongly urge customers to check the electronic proof of their artwork.

A proof is NOT an accurate color reproduction of your final piece but is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and over print issues. They also do not show the color change from RGB or Pantone to CMYK.  Therefore, Artals will not be liable for color variation between the proof and the printed product.  We will try our best to match the colors of the proof and the printed product but please understand that color variation differences are inherent inconsistencies of the printing process and we will not be held responsible for it. It is the customer’s responsibility to determine if the job is color critical.

The proof should be checked by you against the original file for possible errors in layout, copy, spacing, punctuation or image placement. You, the Customer are fully responsible for all that is contained in the final approved proof, so please make sure you review it thoroughly.


Under these Terms and Conditions, you agree that you will NOT send any artwork files consisting of the following material: offensive, indecent or improper material, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.

Art Resolution Requirements

All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. Artals is NOT RESPONSIBLE for images printed as fuzzy, distorted or pixilated due to low resolution artwork provided by the customer, especially if it is approved by the customer already. Artals is also not responsible for any color shift that occurs in conversions from RGB to CMYK color modes.

Color Accuracy

Our production department checks all submitted artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting. Artals is not responsible for any issues as to orientation or alignment of the pages of your submitted documents. By submitting the artwork to Artals, you certify that you have the right to use the image(s) in your artwork files.

DO NOT send any “one-of-kind” transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.

Artals is also not responsible for any color shift that occurs in conversions from RGB to CMYK color modes.  For submitted artwork, please use CMYK color codes for best printing results.

For print products, Artals uses gang run printing which is subject to a 10% color variance. If a job is color critical, then the necessary attention it needs cannot be attained in a gang-run format. Therefore, the job must be printed by itself without the discounted price of gang-run printing. Color critical jobs require a dedicated run where the press is calibrated specifically to that run and job rather than a gang-run with other print jobs.

Bleed and Margin Requirements

Since cutting cannot be guaranteed to be exactly in the same place for a large quantity of print products, you must stretch the background (if there is one) 0.125 inch outside of the trim line on each side (this is called a “bleed”) and place all critical elements (text, images, graphic elements, logos, etc.) 0.125 inch inward on each side from the trim line. Anything left too close to the trim line within 0.125 inch inward or 0.125 inch outward may be cut.  Please allow for a cutting tolerance of 0.250 inch.  We recommend no borders due to shifting in the cutting process because they may appear uneven. If you’d like a template to build your artwork, please ask and we will be happy to provide one.

Two-Sided Artwork

Customers must send artwork so that the two sides (front and back) of the finished product back up correctly.

Black Ink

Full color jobs that contain large solid areas of black ink should have the black set up as CMYK black (60, 40, 40, 100). Artals will not be liable for printing a consistent, solid and rich black if artwork is not set up to this specification.

Customer Content

All information, data, text, photographs, graphics, messages or other materials are the sole responsibility of the person from which the content originated. By sending us your text and artwork you, the customer, agree to be held entirely responsible for all the content that you send, upload, transmit, or post to Artals. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content.

You agree not to use our Website to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of Artals or any third party.

Artals does not control the content provided by customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will Artals be liable to you in any way for any content you may be exposed to that you may find offensive, indecent or objectionable.

You acknowledge that Artals does not pre-screen content, but that we have the right (but not the obligation) in our sole discretion to remove any content that violates the terms of service or may otherwise be objectionable.

You further acknowledge and agree that Artals may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Artals, its users and the public.

Graphic Design Services

By ordering and using our graphic design services, you, the customer, agree that all designs created and revised by employees of Artals are the sole intellectual property of Artals Promotions Inc..  Therefore, this artwork cannot be released to the customer unless there is a written agreement with payment provided to compensate Artals for releasing its intellectual property and/or transferring over copyright rights.


You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.

Reproductions of Currency

The law specifically restricts photographs or other printed reproductions of paper currency, checks, bonds, revenue stamps and securities of Canada and foreign governments.


All prices and amounts given on Artals.com are in Canadian Dollars (CDN), unless otherwise noted.

If a customer purchases any products or services at Artals, the customer agrees to fully pay for all charges, including taxes and shipping/handling fees, by credit card or with an approved payment method BEFORE we complete an order. We will not start working on a job until we have received full payment.

Once a job has been put into production, no changes are allowed to the artwork files, job characteristics, or turnaround time. After a job has been sent to our prepress department, the customer is responsible for paying the entire amount of that job along with applicable taxes and shipping/handling fees, unless otherwise agreed upon in advance.

Sales Tax Policy

Artals charges Ontario HST tax based on all orders unless you are tax exempt. If you are tax exempt, you need to send or fax to us your tax exemption certificate at the time of order.

Job Cancellation & Printing Downgrade

A processing fee equal to 30% of the total order amount (minimum of $50) will be charged for each job cancellation and printing downgrade if it is requested BEFORE it is sent to the press.  Once an order has been sent to the press and/or work has been started, the job CANNOT be changed (job cancellation not allowed) and there will be NO REFUNDS.

Refund Policy

All sales are final. Since we customize each order according to your file and exact specifications, no refunds will be given once Artals starts working on your order. In the event that we have not started working on a specific order or it has not been sent to production, we may allow a partial refund subject to the cancellation processing fee referenced in the paragraph above. However, any labour hours (proofs, graphic design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund. We will not accept any refund requests after 7 days from the date you placed the order.

Limit of Liability

Customers must notify Artals within 7 business days of the date of delivery or date of pick-up of any defects discovered in the printed product. 100% of the product must be returned to Artals at the customer’s expense within 7 days from the date of delivery or date or pick-up. If we accept the claim as valid, Artals will reproduce the order and ship it back at no cost to the customer.  Charges to rush orders are non-refundable. Artals assumes no liability beyond the price of your order.

Errors that we are not responsible for include, but are not limited to:  Any spelling, graphics, grammar, punctuation, bleed, orientation/alignment, folding mistakes that are approved by the customer.  We are not responsible for damaged fonts, wrong cuts, die lines, crop marks, transparency, overprint, cracks on folds, or finished product size because these inconsistencies are inherent to the printing process.

Each order placed through Artals is a contract between the customer making the order and Artals. The fact that you have made an order on behalf of a third party does not absolve you of liability.  Any decision by a third party not to accept printed items or to cancel the order with you does not affect your liability to Artals.

Marketing Promotions and Discounts

Please Note: All prices and specifications are subject to change without notice. No adjustments will be made after an order is placed. Special Offers are not valid for previous purchases before the promotion start date or after the promotion expiration date. Custom quotes, mailing postage, shipping charges and sales tax, etc. are excluded from our discounted offers. Multiple promotions and discounts cannot be combined.


Turnaround time on orders begins once full payment has been received for your order, AND your print-ready files are approved.

For jobs that do not have complete digital source files provided or have submitted files that are not print-ready (and causes a delay), turnaround begins when we have your print-ready file, not from when the order was first submitted.

All turnaround times are based on business days and our posted office hours at the bottom of the website.

The estimated production turnaround is based on the typical number of days that a job requires to complete under normal circumstances, excluding Saturdays, Sundays and holidays. Artals is closed Saturdays, Sundays and holidays, so these days are not considered when calculating printing turnaround time.

In addition, while Production Turnaround includes engraving, printing, cutting, and binding, it does not include mailing or shipping transit times.  If you are having the order shipped, you should allow additional business days for delivery based on the shipping method you select.

Please also be aware, we have alternate working days during the summer, as well at Christmas time.

Time-Sensitive Jobs

We will not refund a job based on turnaround time.  If you have a time-sensitive job, please be sure to notify customer service. Cancellation of a job based on turnaround time is permitted ONLY if the Production Manager agrees to these terms in writing as a condition when the customer places the order.

Low Quality Artwork

If we deem that submitted artwork is low-quality (i.e. low resolution) which will cause low quality prints, we may put your job ON HOLD until you re-submit and re-approve new artwork.  This time is NOT INCLUDED in the turnaround time.  Furthermore, the customer is 100% responsible if the artwork they submit is low quality, and in turn, the products produced are low-quality.

Rush Options

For rush orders, please inquire.


No refund on shipping charges will be allowed on any job once it has shipped.

Artals ships jobs via Purolator, UPS, Canpar, Loomis, and other reputable branded shipping companies.  Our responsibility is limited to preparing your printing order and having the courier pickup from our location.

Once a package is shipped, Artals is not responsible and will not be liable for late or damaged packages during the shipping process.

Please keep in mind that shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up.  Arrival dates are only estimates because they can be subject to unforeseen delays in transit.

Artals is not responsible for any delays in shipping and we will not upgrade the shipping method to accommodate a missed estimated ship date. Customers may feel free to upgrade the shipping method before we ship at their own expense.

If a package is not delivered due to an error made by the customer in submitting the proper shipping address, Artals will reship the package with corrected address and charge an additional non-refundable shipping/handling fee for the shipment.


Pick-up orders will be kept for a certain period of time once the prouct has been completed and invoiced.

If the order has not been picked up from Artals’ facility within 30 days, it will be shipped directly to the customer, and customer will be billed for applicable shipping charges, however, we cannot ship to P.O. Boxes or APO/FPO.


Artals reserves the right to show customers samples of any products we have printed and/or designed.


Artals reserves the right to cancel or otherwise refuse print jobs it deems are obscene or offensive, including but not limited to pornographic materials. Artals reserves the right to charge the customer for services rendered up to the point that the job was cancelled.